Salesforce has trimmed more jobs as pressure builds around artificial intelligence and its impact on traditional software businesses. The latest reductions affected parts of the company tied to Agentforce AI, Mulesoft, and Marketing Cloud, according to people familiar with the matter and a California regulatory notice.
The cuts come as Salesforce faces investor concern that AI models, tools, and agents could replace some software functions that have long supported the company’s core business. At the same time, Salesforce is trying to position its own AI products as part of the answer, even as questions remain about how quickly those offerings can scale.
New cuts spread across several teams
A WARN notice filed in California listed 86 job cuts in roles including sales, general administration, and technology and product. Two people familiar with the matter said employees in Washington state and outside the U.S. were also affected.
One person said the layoffs touched workers connected to Agentforce AI, Mulesoft, and Marketing Cloud. Another person confirmed that job cuts took place, but did not provide more detail, and both asked not to be identified when discussing sensitive matters.
The California filing said affected employees would stay on payroll until Aug. 7. Salesforce’s internal severance policy, as viewed by Business Insider, ties severance to level and tenure and can extend up to six months, with employees aged 60 and older eligible for an additional four weeks.
AI pressure remains a key concern
Salesforce has been under pressure this year as AI advances raise questions about the future of traditional enterprise software. The company’s stock is down more than 30% this year, reflecting investor worries that new AI systems could reduce demand for some of its core products.
That concern is especially sharp because Salesforce’s main business has long centered on customer relationship management software. AI agents and automation tools could change how companies manage sales, service, and marketing workflows, putting fresh scrutiny on how Salesforce adapts.
Agentforce is central to the response
Salesforce has moved to build its own AI products rather than only defend its existing software lineup. Agentforce sits at the center of that strategy, though Business Insider reported in November that usage was relatively low and that its capabilities were not matching the company’s demonstrations.
Even so, the product has shown some momentum. Last month, Salesforce said Agentforce annualized revenue had passed $1 billion, a milestone that signals growing commercial traction even as broader adoption questions continue.
A broader restructuring trend
The latest reductions follow an earlier round of layoffs in January, when Salesforce eliminated fewer than 1,000 roles. The company had more than 80,000 employees at the end of January, according to an SEC filing.
Salesforce did not respond to requests for comment. The new cuts suggest the company is still adjusting its workforce while it pushes deeper into AI, with the balance between cost discipline, product investment, and competitive pressure remaining a central challenge.
