After-Sales Service

Concerns over service access and warranty claims eased after Daihatsu clarified that the closure involves one dealer group with 11 official outlets, not 11 separate dealers. The company said customers affected by the change will be redirected to the nearest official outlet. The clarification was delivered by Tri, Marketing Director and Corporate Communication Director of PT Astra Daihatsu Motor, in Depok on Sunday, 21/6/2026. Daihatsu said the explanation was necessary to prevent a misunderstanding that could suggest a broader disruption across its network. Customer coverage stays in place Daihatsu stressed that service continuity remains the priority while the dealer group exits operations. The company said the transition has been mapped so that owners from the affected outlets can continue handling servicing, spare parts, and warranty matters without major interruption. Of the 11 impacted outlets, six are in DKI Jakarta and five are in East Java. Daihatsu said customers from those locations can be served by the closest authorized outlet, which is intended to keep routine maintenance and repair needs moving smoothly. For vehicle owners, access to an official workshop matters as much as the vehicle itself. Reliable access to warranty processing, genuine parts, and scheduled maintenance often determines whether a network change feels manageable or disruptive. Why the wording matters Tri said Daihatsu respects the business decisions of its dealer partners, but the company is focused on protecting customers during the transition. He emphasized that the company still has 23 dealer groups operating across different regions, which means the closure of one group does not automatically affect the wider network. That distinction is important because the phrase “11 dealers closed” can create a misleading impression. In a market where after-sales support shapes brand trust, clarity about what actually changed helps avoid unnecessary concern among owners and potential buyers. Daihatsu also framed the issue as part of a normal business adjustment rather than a sign of a network-wide problem. Dealer closures can occur because of strategy shifts, operational efficiency, or regional market conditions, but customers are usually more concerned with whether service remains available and consistent. What comes next for the network The company said it will continue monitoring the impact of the transition and ensure that other official outlets are ready to absorb the redirected customers. Coordination between dealer networks, technician readiness, and spare-parts availability will be key to keeping the experience stable. If that handover runs smoothly, the closure of one dealer group should not materially disrupt Daihatsu owners in Jakarta and East Java. The real test will be whether affected customers can move to another authorized outlet without long waits, confusion, or service gaps. In the automotive business, the strength of after-sales service is often measured less by the number of outlets and more by how well the network responds when the structure changes. Daihatsu’s latest clarification is aimed at showing that the customer side of that network remains intact.

Daihatsu Clarifies 11 Outlet Closures, Customer Service and Warranty Remain Secure