Papan Q&A

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Barang Pertanyaan & Jawaban
[NEW] April Skin - Magic Cushion 2.0 / Magic Cushion Black / Cushion White / Snow Cream
[NEW] April Skin - Magic Cushion 2.0 / Magic Cushion Black / Cushion White / Snow Cream
Barang Q&A
  • Question : Inquiry for the item from ind****Apr 12, 2019

  • Question : Inquiry for the item from lee****Apr 08, 2019

  • Question : Inquiry for the item from me_****Oct 01, 2018

  • Question : Inquiry for the item from pre****Jul 11, 2018

    Magic snow cushion black exp nya ?

    Answer : [Re] Inquiry for the item from pre****

    Hi Customer,

    Thanks for your message. Expiry is Mar 2019. :) We look forward to your purchase.

    Thanks,
    Beureka

  • Question : Inquiry for the item from gab****Jan 26, 2018

    Saya mau Tanya yg magic stone soap expired nya kapan? Ini kemasan lama/baru? Tolong direspon saya mau pesan

    Answer : [Re] Inquiry for the item from gab****

    Hi Customer,

    Sincere apologies for late reply.

    Our items are brand new, 100% Authentic, and expiry is Nov 2018.

    We look forward to your order.

    Thanks,
    Beureka

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👑BEST PRICE!!! FREE SHIPPING!!!👑 J.ONE - JELLY PACK/ HANA CREAM/ MOISTURIZING BEAUTY WATER
👑BEST PRICE!!! FREE SHIPPING!!!👑 J.ONE - JELLY PACK/ HANA CREAM/ MOISTURIZING BEAUTY WATER
Barang Q&A
  • Question : Pertanyaan tentang barang dari rir****Mar 14, 2019

  • Question : Pertanyaan tentang barang dari jes****Mar 14, 2019

  • Question : Pertanyaan tentang pengiriman dari soo****Sep 12, 2018

  • Question : Jelly pack white restock dateAug 31, 2018

  • Question : Shipment status for order #109675450Apr 13, 2018

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👑BEST PRICE!!! FREE SHIPPING!!!👑 SK-II Facial Treatment Gentle Cleanser - Travel Size
👑BEST PRICE!!! FREE SHIPPING!!!👑 SK-II Facial Treatment Gentle Cleanser - Travel Size
Barang Q&A
  • Question : Pertanyaan tentang barang dari Won****Nov 23, 2018

  • Question : Pertanyaan tentang barang dari gre****Jul 21, 2018

    Exp date

    Answer : [Re] Pertanyaan tentang barang dari gre****

    Hi Customer,

    Thanks for your message.

    Expiry date is early 2019.

    We look forward to your purchase.

    Thanks,
    Beureka

J.ONE - Jelly Pack / Hana Cream / Jelly Cream - Best Korean Skincare
J.ONE - Jelly Pack / Hana Cream / Jelly Cream - Best Korean Skincare
Barang Q&A
  • Question : Pertanyaan tentang barang dari dwi****Oct 02, 2018

  • Question : i cant use the 20% shop cuponMar 01, 2018

    Dear Beureka,

    I cant use 20% shop cupon to buy black jelly pack (group buy), but on the term condition there is no purchas limit and applicapole for all item, can you explain why? Thank You

    Best Regards

    Stephanie

    Answer : [Re] i cant use the 20% shop cupon

    Hi Customer,

    Thanks for your message.

    Apology, our J.One is on promotion, hence coupon cannot be applied on promotional items.

    Look forward to your order.

    Thanks,
    Beureka

  • Question : Shop couponFeb 27, 2018

  • Question : Inquiry for the item from nat****Feb 27, 2018

    Hi seller, will you restock j-one jelly pack, moisturizing beauty water and j-one jelly cleanser? Thank you.

    Answer : [Re] Inquiry for the item from nat****

    Hi Customer,

    Yes we have restocked, please refer to this link:-

    https://www.qoo10.co.id/item/JONE-BEST-SELLING-J-ONE-JELLY-CLEANSER-HA-JI-WON-BEAUTY-SECRET/514456068

    Look forward to your order.

    Thanks,
    Beureka

  • Question : Inquiry for the item from sca****Jan 24, 2018

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[BEST SELLER] BURBERRY Brit Sheer/ Weekend/ Elizabeth Arden - FULL SIZE TESTERS (READY STOCKS INDO)
[BEST SELLER] BURBERRY Brit Sheer/ Weekend/ Elizabeth Arden - FULL SIZE TESTERS (READY STOCKS INDO)
Barang Q&A
  • Question : Inquiry for the item from gra****Sep 25, 2018

  • Question : Inquiry for the item from efe****Sep 30, 2017

  • Question : Pertanyaan tentang barang dari Rat****Aug 13, 2017

  • Question : Inquiry for the item from sam****Aug 10, 2017

  • Question : Inquiry for the item from dya****Aug 01, 2017

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[BEST SELLER] Bvlgari_Versace_Marc Jacobs_Davidoff - Premium Fragrance Testers (Fresh Stocks from SG
[BEST SELLER] Bvlgari_Versace_Marc Jacobs_Davidoff - Premium Fragrance Testers (Fresh Stocks from SG
Barang Q&A
  • Question : Inquiry for the item from vie****Mar 19, 2018

    Dear admin, mohon bantuannya Saya order dr BLN Des blm sampel sampel brgnya. Malahan ditanya apa SDH order lah Khan bisa diliat di track recordnya pembelian pbayaran dll. Mohon info segera. Kalo gak tolong refund aja. Tq

    Answer : [Re] Inquiry for the item from vie****

    Hi Customer,

    Thanks for your message.

    Apology for late reply. As per our backend status, item has been delivered successfully.

    Look forward to your next order.

    Thanks,
    Beureka

  • Question : Inquiry from vie****Mar 10, 2018

  • Question : Pertanyaan tentang barang dari ari****Nov 27, 2017

  • Question : Pertanyaan tentang pengiriman dari efe****Oct 09, 2017

  • Question : Inquiry related delivery from sam****Jul 31, 2017

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[BACK BY POPULAR DEMAND] Elizabeth Arden - Green Tea Perfume Series (Ready Stocks in Indonesia)
[BACK BY POPULAR DEMAND] Elizabeth Arden - Green Tea Perfume Series (Ready Stocks in Indonesia)
Barang Q&A
  • Question : Inquiry related delivery from om3****Feb 08, 2018

    Hi..may I know from where you ship the good?i want to order yuzu..is there any stok in Indonesia?thx

    Answer : [Re] Inquiry related delivery from om3****

    Hi Customer,

    Sincere apologies for the late reply.

    As of now, Yuzu is currently out of stock in our indo warehouse, however you can make an order, and we can ship from Singapore, however there will be additional shipment cost.

    We look forward to your order.

    Thanks,
    Beureka

  • Question : Pertanyaan tentang barang dari mar****Jan 29, 2018

  • Question : Inquiry related delivery from rat****Aug 17, 2017

  • Question : Pertanyaan tentang pengiriman dari Elk****Aug 13, 2017

  • Question : Pertanyaan tentang pengiriman dari Elk****Aug 13, 2017

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[NEW] MarcJacobs - Daisy EDT / DOT EDP / Honey EDP (Ready Stocks in Indonesia)
[NEW] MarcJacobs - Daisy EDT / DOT EDP / Honey EDP (Ready Stocks in Indonesia)
Barang Q&A
  • Question : Pertanyaan tentang barang dari Oll****May 08, 2017

  • Question : oh lola edpNov 08, 2016

    is the oh lola edp or edt? becouse when i browse i found they only release edt but no edp? i want to buy it but i want to make sure first. thank you.

    Answer : [Re] oh lola edp

    Hi Customer,
    The Oh Lola is EDP, but we are currently out of stocks for it.

[BEST] Davidoff - Cool Water For Men and Women EDT 100ml (Ready Stocks/Fresh Stocks from SG)
[BEST] Davidoff - Cool Water For Men and Women EDT 100ml (Ready Stocks/Fresh Stocks from SG)
Barang Q&A
  • Question : [Shipping] Related InquiriesDec 24, 2016

    WOOY KIRIM PESENAN GW!!!!! UDAH SEMINGGU BARANG GA DIKIRIM, SELLER GA ADA KABAR. VERRY NOT RECOMMENDED SELLER EVER IN QOO10

    Answer : [Re] [Shipping] Related Inquiries

    Dear customer,
    Apologies to have caused you a bad experience with us, but our stocks will take 1 month to arrive to Indonesia from Singapore. Qoo10 has told us not to keep customers waiting for more than 3 days, hence we have to refund the full amount
    We are working hard to bring and make more stocks available ASAP.
    Apologies once again!

    Question : [Re] [Shipping] Related Inquiries

    Unprofessional seller ever! Ive been waiting more than 2 weeks than seller cancel. What a stupid! Why you dont cancel my order faster as u know the stock was sold! BTW THE STOCK NOT SOLD OUT THERE IS STILL TWO MORE STOCK AND YOU STILL PUT ON THE LAST SALE! THIS SELLER IS SUPER UNPROFESSIONAL!

    Answer : [Re] [Shipping] Related Inquiries

    Dear customer,
    We sincerely apologise on this issue as our inventory is managed by Qoo10 via Qxpress.
    We appreciate the feedback that you have provided to us and will work harder then ever to ensure that stocks are more than sufficient in the future for all our customers.
    Thank you for your graciousness and based on the stupidity factor, we strive to be better than that.

  • Question : [About Item] Related InquiriesDec 26, 2016

    Seller ga profesional! Belom kirim barang yang burberry malah sale yg davidoff! Udah seminggu woy barang ga dikirim2! Hati hati beli diseller ini!!!!! Sudah banyak korban yang ga dikirim barangnya! Bisa cek di Q&A yang burberry!

    Answer : [Re] [About Item] Related Inquiries

    Dear customer,
    Apologies on this issue as we have cancelled the order as the next shipment of stocks from Singapore will take 1 month and Qoo10 does not allow us to hold orders for so long. In addition, we do not want to keep customers waiting.
    Hence the refund has been completed.
    Thank you and apologies once again.

  • Question : AsliNov 06, 2016

    Apakah ini original atau kw?

    Answer : [Re] Asli

    Hi Customer,
    We are a reputable beauty online retailer that is based in Singapore. We only work with authorised dealers and distributors from all over the world.
    Buy with confidence :)

  • Question : couponOct 03, 2016

    hi, i want to asked
    how to used a coupon ?
    its need a password ?

    Answer : [Re] coupon

    Hi Customer,
    The discount for October is already available for claim :)
    Enjoy shopping with us!

  • Question : Original?Sep 28, 2016

    Is this perfume original/genuine?

    Answer : [Re] Original?

    Hi Customer,
    We are a registered online beauty retailer based in SG and we work very closely with Qoo10 Indonesia. We are strongly against counterfeit goods and only offer authentic and fresh products to all our customers.
    Thank you and please shop at our store with confidence and ease :)

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[BEST] CK - Eternity for Men and Women / Be / One / Eternity Moment - Unisex Fragrances (Ready Stocks/Fresh Stocks from SG)
[BEST] CK - Eternity for Men and Women / Be / One / Eternity Moment - Unisex Fragrances (Ready Stocks/Fresh Stocks from SG)
Barang Q&A
  • Question : [About Item] Related InquiriesDec 11, 2016

    Will you restock ck be for men?

    Answer : [Re] [About Item] Related Inquiries

    Dear customer,
    Your order has been cancelled by Qoo10 as stocks aren't enough.
    They do not allow an order to be withheld for more than 3 days. The refund has been processed to your account and completed.
    We are working hard to send more stocks over to Indonesia from Singapore.
    Apologies once again for this issue.

    Question : [Re] [About Item] Related Inquiries

    Unprofessional seller ever! Ive been waiting more than 2 weeks than seller cancel. What a stupid! Why you dont cancel my order faster as u know the stock was sold! BTW THE STOCK NOT SOLD OUT THERE IS STILL TWO MORE STOCK AND YOU STILL PUT ON THE LAST SALE! THIS SELLER IS SUPER UNPROFESSIONAL!

    Answer : [Re] [About Item] Related Inquiries

    Dear customer,
    We sincerely apologise on this issue as our inventory is managed by Qoo10 via Qxpress.
    We appreciate the feedback that you have provided to us and will work harder then ever to ensure that stocks are more than sufficient in the future for all our customers.
    Thank you for your graciousness and based on the stupidity factor, we strive to be better than that.

  • Question : [Shipping] Related InquiriesDec 24, 2016

    WOOY KIRIM PESENAN GW!!!!! UDAH SEMINGGU BARANG GA DIKIRIM, SELLER GA ADA KABAR. VERRY NOT RECOMMENDED SELLER EVER IN QOO10

    Answer : [Re] [Shipping] Related Inquiries

    Dear customer,
    Apologies to have caused you a bad experience with us, but our stocks will take 1 month to arrive to Indonesia from Singapore. Qoo10 has told us not to keep customers waiting for more than 3 days, hence we have to refund the full amount. Apologies once again!

  • Question : [About Item] pertanyaan terkaitDec 06, 2016

    Dear friend,
    Hi..I wanna know about Ck Eternity Moment..it is have a cap or not?
    Thank You.

    Answer : [Re] [About Item] pertanyaan terkait

    Dear customer,
    The Eternity Moment is NOT a tester and does have a cap.
    thank you

  • Question : [About Item] Related InquiriesDec 01, 2016

  • Question : Harga 145Nov 12, 2016

    Harganya kpn 145 lg kmrn mo beli telat bayar

    Answer : [Re] Harga 145

    Hi Customer,
    Your order should be delivered to your address. The order status is delivered.
    Thank you for your support!

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[XIAOMEISG] IM Leau dIssey EDT Men 125ml and Women 100ml (Ready Stocks/Fresh Stocks from SG)
[XIAOMEISG] IM Leau dIssey EDT Men 125ml and Women 100ml (Ready Stocks/Fresh Stocks from SG)
Barang Q&A
  • Question : How to get chart coupon IDR 95,000?Oct 17, 2016

    Hi, would you like to inform me how to get password to unlock chart coupon IDR 95,000?

    Answer : [Re] How to get chart coupon IDR 95,000?

    Hi Customer,
    It is specially for our VIP Club members, but we will be launching a registration event soon.
    So please follow us and watch out for it :)