Spotify streaming service faced a major outage affecting users across the United States, the United Kingdom, and parts of Europe on Tuesday. Millions of customers encountered difficulties playing music, accessing the app, and logging into their accounts.
Reports of technical issues quickly flooded Downdetector, a platform that monitors online service disruptions. Initial data revealed tens of thousands of users experiencing widespread, simultaneous problems across several regions.
Thousands of Spotify Outage Reports
In the U.S., over 13,000 users reported issues during the early stages of the outage. About 98 percent of these complaints involved the app failing to play songs or becoming unresponsive.
Similarly, nearly 2,000 users in the U.K. noted comparable problems. Other European countries also reported disruptions, and the number of complaints rapidly increased over the day.
The peak of the outage saw U.S. reports surge to more than 22,000 users. Most of these users struggled to log in to their Spotify accounts. In the U.K., reports neared 9,000, involving difficulties accessing both the app and the official Spotify website.
Cause of the Outage Remains Unclear
Spotify has yet to issue an official explanation for the disruption. It is uncertain if the outage relates to issues with third-party infrastructure providers, such as cloud services that have experienced similar incidents in the past.
On the company’s official X (formerly Twitter) account, Spotify acknowledged the problems. “We are aware of several issues and are investigating,” the company stated.
Some users reported partial recovery after refreshing or reopening the app. However, Downdetector data showed that reports of problems remained high, with over 33,000 in the U.S. and nearly 10,000 in the U.K. This indicates the restoration of service was not yet complete.
Users commented across multiple social media platforms that they still faced obstacles in streaming music or logging into their accounts, showing the problem had not been fully resolved.
Summary of Key Outage Data
- Over 13,000 initial user complaints in the U.S., rising to more than 33,000 reports during the outage.
- Nearly 2,000 early reports in the U.K., increasing to around 10,000 as the outage intensified.
- Most affected areas reported issues with app responsiveness, music playback, and login access.
- Spotify confirmed awareness of the issue but has not disclosed the root cause.
- Recovery processes are ongoing, with inconsistent service restoration across regions.
This outage highlights the vulnerability of digital streaming platforms to sudden disruptions. As millions depend on Spotify for daily music streaming, ongoing technical issues can significantly impact user experience. Monitoring remains active to track when normal service will fully resume.
