Formula 1 teams often talk about performance in terms of car pace, but Mercedes-AMG PETRONAS F1 is now putting equal weight on something less visible: the reliability of its digital operations. The team has moved to TeamViewer ONE as a central control platform, aiming for full visibility and real-time management across thousands of IT and OT devices from Brackley to the trackside garage.
That shift puts artificial intelligence at the center of the team’s operational model. The goal is not simply better monitoring, but the ability to detect and reduce technical disruptions before they affect racing performance.
Zero disruption as an operational target
For Mercedes, reliability is more than a technical preference. Toto Wolff, Team Principal and CEO of Mercedes-AMG PETRONAS F1, said the supporting technology must work without failure, especially in a sport where data quality now shapes strategy.
Telemetry and weather information play a major role in modern Formula 1 decision-making. In that environment, even a small interruption can affect how quickly the team responds and, in turn, influence the outcome on track.
Why the move matters for the team
Michael Taylor, Director of IT at Mercedes-AMG PETRONAS F1, pointed to the pressure behind every technology decision. He said every millisecond and every euro in the budget must deliver maximum value, which is why the move from Tensor to TeamViewer ONE is aimed at reducing downtime and improving staff productivity.
Taylor also noted that TeamViewer technology had already been used in team operations before the official partnership was announced. That prior use gave the team an early indication that the solution could hold up under extreme pressure while producing better-quality data.
A system built for a demanding environment
TeamViewer CEO Oliver Steil described the Mercedes F1 environment as one of the most challenging and complex IT ecosystems in sport. He said TeamViewer ONE’s ability to manage thousands of endpoints with zero tolerance for error demonstrates the platform’s resilience.
The Formula 1 setting also serves as a broader test case for industry use. If a platform can operate smoothly in a racing environment where mistakes are costly, it sends a strong signal about its readiness for large-scale business operations.
How the platform is designed to support operations
Behind the scenes, communication and strategy need to remain secure and stable while the car is on track. That is why Mercedes wants IT disruption margins pushed to zero, so decision-makers do not lose control at critical moments.
TeamViewer ONE addresses that need through its Digital Employee Experience, or DEX, approach. The system supports secure, instant remote fixes without the need for complicated manual procedures, while also running locally on devices so trackside operations stay stable even if global networks experience problems.
AI, telemetry, and autonomous management
The platform also uses a closed learning system that continuously searches for anomalies through deep telemetry data collection. TeamViewer ONE has already processed millions of AI-based support sessions, helping it improve automatic problem resolution before users even notice an issue.
On the industry side, autonomous endpoint management is expected to become mainstream across multiple global sectors by 2029. Through its collaboration with Mercedes F1, TeamViewer is building a stronger data foundation that could help reshape how digital infrastructure is managed more broadly.
For Mercedes, the objective remains straightforward: keep the technology invisible to the racing effort. In a sport where precision leaves no room for interruption, the pursuit of zero disruption is increasingly tied to digital systems that can react faster than problems emerge.
