Employee Experience

Indonesia’s push toward AI adoption is advancing quickly, but the workplace foundation behind it is proving far weaker than the technology agenda suggests. New findings from Lark’s The Paradox of Progress point to a widening gap between digital transformation plans and the daily realities employees face. That gap matters because many organizations are adding more tools without fixing fragmented work systems first. Even as digital investment rises, only 19% of organizations in Indonesia describe themselves as digitally mature, while nine in 10 employers say they are actively building a culture that welcomes technological change. Leadership ambition is outrunning employee needs The research, which covered 900 employers and more than 5,000 employees across Southeast Asia, found that 63% of employees in Indonesia feel their leaders are disconnected from everyday digital needs. In practice, that means transformation may look aggressive at the strategy level but feel disconnected on the ground. Investment priorities are also uneven. Technology spending is being directed more heavily toward units with clear cost savings, especially IT, Finance, and Marketing, while Employee Experience and HR remain behind at 54%. Key Indicator Indonesia Finding Organizations describing themselves as digitally mature 19% Employers actively building a culture open to technology change 90% Employees who feel leaders are disconnected from digital needs 63% Employees losing 3 hours or more each week to collaboration inefficiency 58% Employees who feel transparent about how AI is used 30% More tools are creating more friction Instead of making work faster, the spread of digital platforms is creating a new layer of complexity. About 58% of employees lose three hours or more each week because of digital collaboration inefficiencies, and nearly half must check multiple platforms every hour just to stay aligned. That pattern suggests productivity problems will not be solved simply by adding more applications. If work systems remain siloed, new technology can become another burden, adding coordination overhead rather than removing it. Innovation is being praised, but not fully enabled Many leaders say they support empowerment and innovation, yet only 31% of employees feel they have high autonomy to propose new ideas. The room for experimentation remains limited, even when organizations publicly endorse change. Training gaps are also visible. A total of 86% of employees say they need more support in cybersecurity and AI productivity, but only 36% feel sufficiently trained to innovate with confidence. Olivier Adam, General Manager Asia Pacific at Lark, said organizations risk speeding up the wrong problems if they stack AI on top of already fragmented work experiences. The warning underscores that AI success depends not only on the tools themselves, but also on the people expected to use them. Trust is now part of the AI equation Beyond workflow issues, the study points to a growing trust problem. Only 30% of employees feel their organizations are transparent about how AI is being applied. That lack of clarity is fueling concern, with 46% of employees believing AI could eventually make their roles obsolete. At the same time, most also have security concerns about broad deployment of the technology. Still, the data does not show rejection of AI. In fact, 90% of respondents in Indonesia are looking forward to AI taking over routine tasks so they can focus on more creative, higher-value work. That makes the main challenge clear: employees want AI to help, not replace, and they want the rollout to come with training, transparency, and connected systems. Without those basics, Indonesia’s AI ambitions risk being slowed by the same workplace fragmentation that technology was meant to solve. Lark’s report also found that organizations that consolidated their platforms reported a 92% improvement in efficiency, along with much lower communication barriers. The finding strengthens the case for moving away from scattered application ecosystems and toward more unified work platforms. For Indonesia, the next stage of digital transformation will depend on whether organizations can bring employees into the change process, provide the right training, and explain clearly how AI will be used. If employee experience remains weak, advanced technology may add complexity instead of delivering the productivity leap many leaders expect. Source: www.medcom.id

AI Rush in Indonesia Exposes a Deeper Problem, Employees Are Losing Trust